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7-Day Returns Guarantee
Not happy? Return within 7 days for a full refund or exchange — no hassle.
✅ Eligible for Return
Item is unused and undamaged · Original packaging intact · Returned within 7 days of delivery · Accompanied by order number
❌ Not Eligible
Items marked as final sale · Opened/used consumables · Personalised or custom-made items · Items damaged due to misuse
📦 How to Return
1. Contact us at hello@xiaoxiaokids.com or call +233 599070935
2. Quote your order number and reason for return
3. Pack the item securely
4. Drop off at our location or arrange collection
💰 Refund Process
Refunds are processed within 3–5 business days after we receive and inspect the item. Refunds are issued via the original payment method (Mobile Money, bank transfer, etc.).
🔄 Exchanges
Prefer an exchange? We can swap for a different size, colour, or product of equal value, subject to availability.
🚚 Return Shipping
Return shipping costs are covered by Xiao Xiao Kids if the return is due to our error (wrong item, damaged goods). Customer pays return shipping for change-of-mind returns.
